1. Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to the cart, login, and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.
You can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
2. Q: Why should I buy online?
A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
3. Q: What information should I input when ordering?
A. We need your full address and the nearest place to where we need to drop the package. Any other details as to the way you want the package to be delivered will be helpful to reach the exact address. In case of any problems feel free to contact us.
4. Q: What payment methods can I use?
A: We are presently using only PAYPAL for everyone’s convenience and safety.
If you are a customer with and an established customer with Rainpackets. If the invoicing option is not activated for you although you are a repeated customer, please contact Sales@rainpackets.com and notify us.
5. Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact Sales@rainpackets.com notify us about the problem. We can manage the order manually.
8. Q: How can I change the delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
9. Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. Delivery is free in USA, anywhere apart from USA we are not operating right now. In case you write to us for special delivery to any other country, we will do based on the required country delivery cost. Which will be additional, based on delivery price.
11. Q: How can I get offers of bulk amounts?
A: When you are logged in and you add products to the shopping cart, you have the ability to send an offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.
12. Q: Can I pay with an invoice?
A: If you have already established customer relationship with Rainpackets, you will be granted the ability to pay using the invoice. If you have ordered several times from Rainpackets but you don’t see the invoice as a paying option on the checkout, please contact email@example.com and we will check why the invoice is not activated on your account.
13. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact firstname.lastname@example.org. You can find the details as a Cancellation policy.
14. Q: Do I have to order online?2
A: You can also send your order to email@example.com. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make the same order later, you can use the “reorder” feature.
15. Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities. Details are given under shipping policy.
16. Q: How to contact customer service?
A: If you have questions regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org.
On pricing and shipping related issues you can contact customer support at email@example.com.
17. Q: Can I return a product?
A: If you want to return a product, please contact firstname.lastname@example.org
Any questions regarding the return policy can be seen under Return policy
18. Q: How do create an account?
A: Go to this page https://www.rainpackets.com/checkout-page/ and click “Create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
19. Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.
20. Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to the login page (https://www.rainpackets.com/checkout-page/) and log in, then click “my account” and “edit”. Here you can change all your contact information.
21. Q: Security
A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available to third parties.
22. Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.
23. Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.
24. Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order. Some products might be priced separately for shipping it needs to be shipped to specific locations where it’s difficult to reach. It might be a bit higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout. But there might be instances where it’s not able to correctly calculate so it might be a bit higher then.
25. Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need it. Just click “edit” below “shipping address”.