Home delivery
Unfortunately due to the ongoing pandemic we are limited with flight options and facing largely increased costs in order to get your Next parcels to you; therefore we might need to charge an extra for delivery charge on all orders for now. We will continue to review this and get back to normal as soon as possible Thanks for your understanding & happy shopping!
Additional delivery information
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Will I be charged customs fees?
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Our terms of sale to our customers in the USA are DDP – Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
Sale delivery information
During sale periods, please allow 14-30 days for your delivery*. Your delivery date will be confirmed at the time of order.
*Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.
Can I change an order?
We process orders quickly so that your items arrive as soon as possible. This means we’re unable to change your order once you’ve placed it.
The only exception to this is if you want to cancel an item that is on delay. Please contact us and we can help you with this.
When you receive your order, please take a look at the items. If you still feel they aren’t suitable, just return them to us for a full refund. Simply return your parcel with the product in your parcel.
PROMOTION CODES
From time to time we send promotion codes to customers. To receive your discount, simply enter the code into the ‘Promotion Code’ box at the checkout. The code is made up of a mixture of letters and numbers.
If the promotion code isn’t working, please make sure it has been entered correctly. All promotion codes must be entered in capital letters exactly as they appear on your brochure, promotional card or email. The promotional discount will be applied immediately before payment is taken.
All conditions and expiry dates for any current promotions can be found in our
HOW DO I TRACK MY ORDER
Once your order is on its way, you’ll receive a tracking number via email.
To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.
I haven’t received my order
Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.
If an item is delayed, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date. Please send us an Email on the contact form to let us track your shipment.
Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I’ve received a faulty item
We’re really sorry you’ve received a faulty item.
If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
My item has become faulty
We’re really sorry your item has become faulty in use.
Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
DO I PAY FOR RETURNS
Yes, we don’t offer free returns at the moment. No postage is paid at the time of making the return using a Smart Label, as we’ll deduct $7 from your refund. If you choose to return by post, postage must be paid by the sender and won’t be refunded by RAINPACKETS.COM.